Developed since 2006 after extensive research and feedback from global insurance and assistance companies, the Temos Quality Systems and respective Temos Quality Criteria and Standards were designed for the purpose of optimizing the management of domestic and international patients in medical facilities worldwide.
Feedback and review of the Temos Quality Systems were also provided by experts and professionals with long-standing expertise who have worked for KTQ (Transparenz fuer Qualitaet im Gesundheitswesen, QHA-Trent, EFQM (European Foundation for Quality Management), ISO (International Organization for Standardization), JCI (Joint Commission International) and local as well as national accreditation bodies.
In addition to adopting “pure” quality management systems (QMS), Temos “Quality in International Patient/Dental/Eye/Rehab/Reproductive Care” accredited centers/hospitals are able to meet the demands of international patients and provide special services to medical tourists. Temos accredited centers/hospitals also cater to assistance companies in areas including documentation, billing, and accounting.
As many authors and personal communication with the stakeholders confirmed there is still a regulatory vacuum in the medical tourism market regarding medical tourism companies (facilitators, medical service coordinators, brokers, agencies, intermediates, etc.).
The present standard for medical tourism companies strives to close the quality gap for patients between their home country and the certified/accredited medical service providers in the destination country in case an intermediate (medical tourism company) is involved.
The present standard cannot and has no intention to replace national and international legislation. The present standard relies on and considers national laws as part of the quality criteria. Where national regulation is lacking or allows further interpretation and optimization the present standards defines respective roles and responsibilities aiming at being a standard of best practice and a guideline to ensure high-quality services from medical tourism companies’ side and to support transparency, ethics, patient safety, and continuity of care for medical travelers worldwide.
COMPARISON WITH OTHER ACCREDITATION BODIES
Temos International is the first international accreditation organization offering specialized accreditation programs - one size does not fit all!
And that is not all: with a dedicated chapter for "sustainability in healthcare" Temos International comply its uniqueness. Taking care of patients = taking care of the environment. And it makes a good financial sense - a Temos benefit!
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