About temos

Why Temos? 

One size does not fit all. In this way, Temos developed tailor-made accreditation programs with specific standards for hospitals, clinics, and outpatient care centers, but also for ophthalmology, dentistry, reproductive medicine, and rehabilitation services.

We care about you. Our very strong customer care team accompanies throughout the accreditation process and provide you with guidance to understand the standards and work on them as a team. Our customer care team is always available via email, phone, and online meetings to answer questions and provide guidance if needed. Our unique online tools support your preparation through a catalogue of questions and a gap analysis.

We care about the environment. Temos is the only accreditation body that included a standard chapter on “sustainability in healthcare settings” based on the United Nations 2030 sustainable development goals.

Our vision

Temos International’s vision is to promote excellence in patient management and a healthy and safe working environment through good governance, transparency, sustainability, and continuous quality improvement, resulting in the best possible patient care, outcome, and experience.
Through our professional assessments, we want to make sure that Temos-accredited healthcare facilities are:

• Trusted by patients for the safety and service quality of the facilities
• Recommended by patients to their families and friends
• Preferred by physicians for their quality work and patient services
• The first choice of payers for their clients
• Appreciated by employees as beneficial for their personal and professional development.
  

Our mission

Temos International's mission is to enhance and optimize the quality of medical treatment and non-clinical services for both domestic and international patients in hospitals and clinics worldwide and to promote employee health and safety. We achieve this through our unique, voluntary, and evidence-based accreditation programs, supported by a team of highly qualified assessors.

Our values

• Quality
  We believe that our partners, clients, and customers are entitled to high-quality services and products provided most effectively.
• Teamwork
  We believe that a productive, effective,, safe, and efficient work environment requires teamwork, collaboration, and open communication within Temos International, across organizational units, and with our external contractors.
• Respect, diversity, and courtesy
  We appreciate the contributions of each individual and encourage the development of individual capabilities. Individual well-being is important to us. We gain strength from the diversity of our staff and external contractors from all over the world. Courtesy is essential in all our relationships.
• Empowerment and improvement
  We believe that all employees and our external contractors and partners should have the support necessary to contribute effectively to our continuous improvement initiatives and performance. 
• Integrity, fairness, and honesty
  We promise that we will always act ethically and that our behavior is honest, fair, and trustworthy.
• Accountability and objectivity
  We are responsible for our decisions and actions that are based on evidence and the best professional judgment.
• Responsiveness
  We are responsible for our decisions and actions that are based on evidence and the best professional judgment.
  
  In addition, Temos International applies the following principles for quality improvement:
  
  
• Customer focus
  As a high-quality organization, we focus on our customers and on meeting or exceeding needs and expectations.
• Leadership involvement
  Strong leadership, direction, and support of quality improvement activities by the governing body and CEO are key to performance improvement. This involvement of organizational leadership assures that quality improvement initiatives are consistent with the Temos mission and strategic plan. 
• Data-informed practice
  Successful quality improvement processes create feedback loops, use data to inform practice and measure results to base decisions on facts. 
• Statistical tools
  For continuous improvement of processes and services, tools and methods are needed to foster knowledge and understanding. Temos uses analytic tools such as (run, pie, pareto, and fishbone) charts, flowcharts, histograms, and database filter options to turn data into information. 
• Prevention over-correction
  Temos seeks to design good processes to achieve excellent outcomes rather than fix processes after the fact.
  

our story

Founded in 2010, Temos International Healthcare Accreditation helps hospitals, clinics, and medical travel coordinators find their highest performance levels. Accredited clients deliver excellent, value-based services to domestic and international patients. By working collaboratively, Temos encourages innovation and avoids the “one size fits all” approach to accreditation which does not work across cultures for providers or patients. Instead, with its deep understanding of universal standards of quality and cultural differences in expectations around the patient experience, Temos raises clinical standards, improves clinical and non-clinical outcomes and patient safety, and reduces costs for overall client satisfaction.

The purpose of the Temos accreditation is to neutrally assess, evaluate and validate the quality of medical and non-medical services, to identify potential for improvements, and to optimize medical quality as well as the quality of services in the Applying Organization with the overall aim to assure a continuum of care for patients. With regional offices spread worldwide, the German-based Temos International serves providers and patients on six continents.

meet the temos ceo

Meet the temos team

We believe that communication is the key to success. Your feedback, your questions and ideas help us develop our service to meet your needs.

Please do not hesitate to have a look at our team and let us know what we can do for you!