About temos

Why Temos? 

One size does not fit all. In this way, Temos developed tailor-made accreditation programs with specific standards for hospitals, clinics, and outpatient care centers, but also for ophthalmology, dentistry, reproductive medicine, and rehabilitation services.

We care about you. Our very strong customer care team accompanies throughout the accreditation process and provide you with guidance to understand the standards and work on them as a team. Our customer care team is always available via email, phone, and online meetings to answer questions and provide guidance if needed. Our unique online tools support your preparation through a catalogue of questions and a gap analysis.

We care about the environment. Temos is the only accreditation body that included a standard chapter on “sustainability in healthcare settings” based on the United Nations 2030 sustainable development goals.

Our vision

Temos International’s vision is to promote excellence in patient management and a healthy and safe working environment through good governance, transparency, sustainability, and continuous quality improvement, resulting in the best possible patient care, outcome, and experience.
Through our professional assessments, we want to make sure that Temos-accredited healthcare facilities are:

  • Trusted by patients for the safety and service quality of the facilities
  • Recommended by patients to their families and friends
  • Preferred by physicians for their quality work and patient services
  • The first choice of payers for their clients
  • Appreciated by employees as beneficial for their personal and professional development.

Our mission

Temos International's mission is to enhance and optimize the quality of medical treatment and non-clinical services for both domestic and international patients in hospitals and clinics worldwide and to promote employee health and safety. We achieve this through our unique, voluntary, and evidence-based accreditation programs, supported by a team of highly qualified assessors.

Our values

  • Quality
    We believe that our partners, clients, and customers are entitled to high-quality services and products provided most effectively.
  • Teamwork
    We believe that a productive, effective,, safe, and efficient work environment requires teamwork, collaboration, and open communication within Temos International, across organizational units, and with our external contractors.
  • Respect, diversity, and courtesy
    We appreciate the contributions of each individual and encourage the development of individual capabilities. Individual well-being is important to us. We gain strength from the diversity of our staff and external contractors from all over the world. Courtesy is essential in all our relationships.
  • Empowerment and improvement
    We believe that all employees and our external contractors and partners should have the support necessary to contribute effectively to our continuous improvement initiatives and performance. 
  • Integrity, fairness, and honesty
    We promise that we will always act ethically and that our behavior is honest, fair, and trustworthy.
  • Accountability and objectivity
    We are responsible for our decisions and actions that are based on evidence and the best professional judgment.
  • Responsiveness
    We are responsible for our decisions and actions that are based on evidence and the best professional judgment.

    In addition, Temos International applies the following principles for quality improvement:

  • Customer focus
    As a high-quality organization, we focus on our customers and on meeting or exceeding needs and expectations.
  • Leadership involvement
    Strong leadership, direction, and support of quality improvement activities by the governing body and CEO are key to performance improvement. This involvement of organizational leadership assures that quality improvement initiatives are consistent with the Temos mission and strategic plan. 
  • Data-informed practice
    Successful quality improvement processes create feedback loops, use data to inform practice and measure results to base decisions on facts. 
  • Statistical tools
    For continuous improvement of processes and services, tools and methods are needed to foster knowledge and understanding. Temos uses analytic tools such as (run, pie, pareto, and fishbone) charts, flowcharts, histograms, and database filter options to turn data into information. 
  • Prevention over-correction
    Temos seeks to design good processes to achieve excellent outcomes rather than fix processes after the fact.

our story

Founded in 2010, Temos International Healthcare Accreditation helps hospitals, clinics, and medical travel coordinators find their highest performance levels. Accredited clients deliver excellent, value-based services to domestic and international patients. By working collaboratively, Temos encourages innovation and avoids the “one size fits all” approach to accreditation which does not work across cultures for providers or patients. Instead, with its deep understanding of universal standards of quality and cultural differences in expectations around the patient experience, Temos raises clinical standards, improves clinical and non-clinical outcomes and patient safety, and reduces costs for overall client satisfaction.

The purpose of the Temos accreditation is to neutrally assess, evaluate and validate the quality of medical and non-medical services, to identify potential for improvements, and to optimize medical quality as well as the quality of services in the Applying Organization with the overall aim to assure a continuum of care for patients. With regional offices spread worldwide, the German-based Temos International serves providers and patients on six continents.

meet the temos ceo

Dr. Claudia Mika is founder and CEO of Temos International GmbH, a spin-off of the German Aerospace Center DLR, a German governmental research organization.

Since 2004 she has been working on the Temos certification systems, assessing hospitals, rehabilitation centers, reproductive care centers, and dental clinics worldwide according to the Temos quality criteria for international patient management that were developed together with leading travel health insurances and assistance companies.

Due to the Temos quality certifications of internationally oriented medical institutions and supported by Dr. Mika’s consultancy work for the implementation of international patient departments in medical facilities all over the world, she has beenis very well grounded in medical tourism topics.

She has been working with more than 100 hospitals and medical facilities worldwide from Brazil to the Philippines. Dr. Mika has been regularly invited to international Medical Tourism Conferences and advises different associations and governmental institutions regarding medical tourism issues. She developed the guideline “International Patients Department Processes” for the Turkish Ministry of Health.

In 2011, Dr. Mika received the “High Potential Company Award 2011” for Temos, funded by the European Union. Since 2013 Dr. Mika has been appointed to be one of the judges for the IMTJ Medical Travel Awards, an independent and objective set of awards for the medical travel and tourism industry. Since January 2014 she is the Vice Chairwoman of the Diplomatic Council Healthcare Forum.

In 2017 Dr. Mika was awarded the Dr. Sanjiv Malik Lifetime Award for her significant contribution to the development of medical travel and medical tourism over many years.
For the 2018 Dubai Health Tourism Forum, she was appointed as a member of the Scientific Board by Dubai Health Authorities (DHA).
In 2018 Dr. Mika was appointed as a member of the Governing Board of the Swiss Approval International Certification Body.

Meet the temos team

We believe that communication is the key to success. Your feedback, your questions and ideas help us develop our service to meet your needs.

Please do not hesitate to have a look at our team and let us know what we can do for you!