Speakers list

nadiah hanim abdul latif

Strategic advocacy and corporate affairs professional / malaysia

Nadiah Hanim Abdul Latif is a Strategic Advocacy and Corporate Affairs Professional, committed to advocating for better corporate understanding and action surrounding Sustainability and Business & Human Rights. She was the former Head of Corporate Affairs and Head of Corporate Responsibility at a leading Malaysian multinational conglomerate, where her experiences include strategy & policy development, sustainability, business & human rights, crisis communications, stakeholder engagement, integrated reporting as well as intellectual property management and corporate legal advisory services.

Nadiah has an LLB from the University of Bristol, UK, an MA in International Relations, from the University of New South Wales, Australia and is an alumnus of the Prince of Wales Business & Sustainability Leadership Programme from the University of Cambridge Institute for Sustainability Leadership.

Nadiah is the Southeast Asia Regional Representative of the Phelan McDermid Syndrome Foundation, a committee member of the Malaysian Rare Disorders Society, a member of the Malaysia International Search & Rescue Organisation and is the former Volunteer Coordinator for the Australian Red Cross Migrant Youth Orientation Programme in Sydney.

Dr. Hashem Al-Fadel

chairman temos assessors' advisory board / Jordan

Dr. Hashem Al-Fadel is a Healthcare Quality Consultant. He got an extensive experience in USA, Europe, Middle East, and Far East working with hospitals, manufacturer and service providers in Biomedial, quality services, and hospital management. He is one of the founders of two hospitals in Jordan and participated in the planning and commissioning of three hospitals in the Middle East and Far East. He worked in leading positions for GE-Healthcare for the Middle East, Project HOPE-USA/China & Egypt, King Faisal Specialist Hospital and Research Center-KSA, AGMEST group in Jordan and at Memorial Hospital of South Bend, Indiana, USA. He holds B.S in biomedical engineering, MBA in healthcare management and PhD in healthcare technology management from Universities of Illinois, Indiana and Washington. He has published over 50 articles in major international journals and two book chapters and presented in many conferences.
Currently he is the Temos regional director for Jordan & KSA and Chairman of Temo Assessors Advisory Board, Quality Advisor for QHA Trent Accreditation, UK, member of the board and Chairman of Quality Council for Istiklal Hospital, Jordan and Chairman of the Board for Middle East Institute for Special Education.
In addition he served as a quality consultant for Ibn Al-Haytham Hospital, and for King Fahad Medical City and Prince Sultan Medical City in Riyadh.

Dato' Dr. Sharifah Fauziah Al Habshi

Chairman, Global Doctors Group, Global Dental Specialist Clinic / Malaysia


Dato’ Dr Sharifah Fauziah Al Habshi is the Chairman of the Global Doctors Group and Consultant Oral Surgeon by profession. Dato’ Dr. Sharifah has had the pleasure of speaking at various local and international conferences in both academic and managerial capacities. She was also a partner speaker of the Temos Conference 2015 and 2016.

Dr Sharifah plays a vital role in the expansion of Global Doctors across Asia, developing specialized medical & dental clinics that focus on sustainable practices. She is a Fellow of the Academy of Medicine of Malaysia, a Fellow of the International College of Dentists, a Fellow of International Congress of Implantologists and a Fellow of the International Team of Implantology. She was the Chairman of the International Team Implantology South East Asia Section.

Her key professional accomplishments include being the previous head of the Oral Maxillofacial surgery service of Ministry of Health Malaysia, Vice President of the Malaysian Dental Association, the founder president of the Malaysian Association of Oral Maxillofacial Surgeons Malaysia as well as the former President of the Asian Association of Oral Maxillofacial Surgeons.

Abdallah Al Hindawi
business development manager, MediMantra Middle East, North Africa and GCC / Jordan

From 2009 until January 2017 Abdallah A. Al-Hindawi held the position of Executive Manager for the Private Hospitals Association, Jordan (PHA). His main brief was to develop the association capabilities to provide unique and sustainable services to member hospitals and to promote Jordan Medical Tourism Sector globally. He has developed several comprehensive marketing strategies that enhanced the country brand, attract more foreign patients to Jordan and increased revenues.

In 2017 Abdallah A. Al-Hindawi joined the Integrated Medical Services Company (MedXConcierge) which is part of Integrated Technology Group (ITG) as a business development manager. Since October 2017 he has his own medical tourism consultancy and marketing company MediMantra Middle East, North Africa and GCC in cooperation with MediMantra India.

Abdallah A. Al-Hindawi has been speaking in many conferences in Jordan, UAE, Oman, Poland, Spain, China, Kurdistan, India, Turkey, Lebanon and USA talking about several medical tourism initiatives.

laila al jassmi

ceo and founder, health beyond borders / United arab emirates

Laila is the founder & CEO of Health Beyond Borders in Dubai. Health Beyond Borders is a bespoke Dubai based health care advisory firm focused on the following services; Healthcare Strategy and Research,
Health Investment Facilitation, Healthcare Marketing and Business Development in UAE, Medical Tourism Consulting and Facilitation, Training and Workshops. HBB can help your business navigate through the challenges and leverage the opportunities and bring considerable economic benefit in a sustainable and effective manner.

Prior to this Laila was the CEO of Health Policy and Strategy sector at Dubai Health Authority (DHA). She was responsible for the development of the policy and legislation for the health system in the Emirate of
Dubai driven from Dubai Strategic Plan (DSP). Overseeing the implementation of the DHA Health strategy and conducting sector planning and forecasting. This to assure that Dubai develops a world
class health system, high-quality Public Health and healthcare service provision. She has extensive knowledge of the healthcare systems, Health reforms, strategic direction, planning and delivery of healthcare services. She was leading the process of Dubai health reform that took place in 2007 and changes the structure and the role of Department of Health & Medical Services to Dubai Health Authority.

Laila has leaded the Dubai medical tourism initiative which was started in 2012 to place Dubai in the world health tourism map. Laila is a graduate from the College of Allied Health Science and Nursing in
Kuwait University and in2007 secured her Masters in Executive Healthcare Administration from Zayed University with honorary. Also she is a graduate of Sheikh Mohammed Bin Rashid Executive leadership
program 2013, and the Sheikh Rashid Award for Scientific Outstanding (2008). She was also awarded the Feigenbaum Excellence Leadership Award for " Women's leaders" 2011. Recently she is been awarded
as one of the 50of “GCC Women leaders” by World CSR Day & World Sustainability for 2016. Laila also been awarded as one of the 50 Women in Health Care & Wellness by CSR,2016-2017 in Mumbai, and
also awarded one of the World's Greatest Women Achievers 2016-17 by URS Asia One.

Dimitri Belov

Manager Market Development, Düsseldorf Tourismus GmbH

Dimitri Belov is a Market Development Manager with excellent experience in location marketing and project management in an international context. He has held various positions with the Office of Economic Development as well as with the Office of International Affairs of the state capital Düsseldorf, and has worked for a local marketing agency.

Since December 2016 he has been with Düsseldorf Tourismus where his remit includes responsibility for the special Health Tourism project. As a regional manager, he is responsible for the source markets of the Arab Gulf States, Russia and China. His activities include market observation and analysis, the initiation and implementation of marketing campaigns, the development of partnerships, and the organisation of Destination Düsseldorf’s image and presentation.

Dr. Maria cecilia aponte

internatoinal business director, clinica de occidente / colombia

Dr. Maria Aponte is a physician, specialized in health services, marketing and management with 16 years of experience. She has had leadership, management and advisory roles in the pharmaceutical industry, health insurance and service delivery. Her background lies in marketing, international relations and new business developments for Latin America markets.

Currently, she is  leading the international department of Clinica de Occidente and the access and positioning of Cali in the International scope with the city`s Chamber of Commerce.

International Experience:
• USA, México, Panamá Salvador, Guatemala, Costa Rica, Honduras, Venezuela, Ecuador, Chile, Perú, Argentina

• Aruba, Curazao, St Maarten, Bonaire, Santo Domingo, Caiman Islands, British Virgin islands

• Germany 

Dr. Sophie chung

CEO and founder, qunomedical / Germany

Dr. Sophie Chung is currently the CEO and Founder of Qunomedical (former Junomedical), a digital medical travel hub that is providing patients around the world access to affordable healthcare treatments. Prior to founding Qunomedical in 2015, Sophie served as the Director of Healthcare Strategy at Zocdoc, a healthcare technology startup focused on doctor discovery and appointment booking. She acted lead strategy on healthcare policy and formulated strategic business partnerships for the company. She was also a project manager for McKinsey & Company’s Healthcare Practice in Berlin where she worked with hospital, health insurance and pharmaceutical industry clients.

After earning her MD degree from Medical University of Vienna in 2008, Sophie gained firsthand experience in treating patients as a doctor in Australia tackling the complex issues involved in providing people with access to healthcare whilst working at an NGO in Cambodia. She has completed and presented academic stem cell research, as well as given keynote presentations on academic research and medical consumerism. These experiences have ignited her passion to provide everyone with access to healthcare regardless of where they live. She believes that there is an opportunity to fundamentally transform how patients access and experience healthcare. By founding Qunomedical, Sophie is on a mission to connect patients with the very best accredited doctors and hospitals so that they can receive high-quality treatment at an affordable price.

Dr. Edgardo Reyes Cortez

(ret.) president and CEO, St. LUke's Medical Center / Philippines

Dr. Edgardo Reyes Cortez is the former President and Chief Executive Officer of the St. Luke’s Medical Center.
Dr. Cortez was one of People Asia Magazine’s “Men Who Matter” in 2013 followed by an award by the same magazine “People of the Year Award” in 2014.
Dr. Cortez has shown exemplary work both as a Surgeon and as Chief Executive Officer of St. Luke’s. Under his leadership, St. Luke’s Medical Center has earned the reputation of World Class Health Care as evidenced by numerous international citations such as accreditations from the Joint Commission International (JCI), where the first accreditation in 2003, made St. Luke’s the first hospital in the Philippines and second in Asia at that time.
In 2016, the JCI also assessed and awarded St. Luke’s to be an “Academic Medical Center Hospital”, solid proof of the vision that Dr. Cortez has championed over the years.
Dr. Cortez was also instrumental in the collaboration between St. Luke’s and the number 1 U.S. based hospital, the Mayo Clinic, bringing even better quality care for the Filipino patient.
With St. Luke’s under his guidance, there is no doubt that St. Luke’s will continue to be the leader and benchmark in Philippine healthcare.

Morgan darwin

CEO, Agile Global Health / United States

Morgan Darwin is CEO of Agile Global Health, (operating as A&K Global Health in select countries) an Agile Health Systems company working in support of local and national healthcare systems to improve accessibility, quality and medical outcomes. He joined the company in April 2012 as Chief Operating Officer and advanced to Chief Executive Officer in October 2013. He has led the growth and development of Agile into a healthcare management company, with an emphasis qualitative analysis of healthcare delivery and client-centric procurement services.

Prior to joining Agile, Morgan co-founded AFS Global, a company that assists commercial entities as they assess, initiate and execute opportunities in emerging markets. Additionally, Morgan founded and led Sophia Speira - Orsalus, a human-performance company developing education methodologies, primarily in support of U.S. government research initiatives, and cloud-based management platforms to improve outcomes in complex systems. He currently serves as a director of Sophia Speira - Orsalus. Morgan is a 22-year veteran of the U.S. military, and has spent much of his adult life working in Africa, Asia and Europe on infrastructure development projects.

dr. Jadwiga Dutsch

REgional head of medical operations, Allianz Assistance / Germany

Jadwiga Dutsch joined AWP in February 2015 as Regional Head of Medical Operations. She is responsible for the operations platforms in DACH, SEE as well as Italy, Turkey and Greece.

Mrs. Dutsch has gained her expertise in medicine through various engagements in different hospitals in Germany and abroad. Before signing up with Allianz Worldwide Partners she had been working in various positions as Senior Health Consultant for BMW and as Medical Director for Internationals SOS. She started working in the Medical Assistance field as an Escort Doctor for Elvia Travel Insurance in 1998 followed by a position as Coordinating Doctor at Mondial Assistance in Munich.

In addition to her Medical Degree, she holds a Master Degree in Healthcare Management of the University of London and an Executive MBA of the University of St. Gallen.

Ole Friedrich


Ole Friedrich is an advertising executive, with extensive experience in the marketing of cities, tourism, automotive, investment and OTC products, and fast-moving consumer goods. He has held positions with various national and international advertising agencies in Düsseldorf such as H.F. & P, McCann Euro Advertising, TBWA and Grey Worldwide.

Having joined Düsseldorf Tourismus in January 2006, he is currently the company’s Managing Director. In this role he is responsible for DT’s overall operational business including the development and implementation of marketing activities, sales measures and events, DT’s travel service, and communications.

Prof. Dr. Rupert Gerzer

Provost, Skoltech University / Russia

Prof. Gerzer is a medical Doctor and graduated from the University of Munich in 1977. After several years in experimental Pharmacology at the University of Heidelberg in Germany, at Vanderbilt University and the Howard Hughes Medical Institute in Nashville, TN, USA, he did a Residency in Internal Medicine and established a Division of Clinical Pharmacology at the University of Munich. From 1992 to 2015 he was Director of the Institute of Aerospace Medicine of the German Aerospace Center, Cologne, and Professor at Aachen University.

He currently is Professor, Provost and Director of the Center for Translational Biomedicine at the new English language Technical University Skoltech in Moscow, Russia. 

Ilan Geva

President, Main Touchpoint, Ilan Geva & Friends / United States

Ilan Geva is a global branding and consumer behavior expert who provides consulting, teaching, training and help in practicing and implementing all brand touchpoints. He develops and creates Brand platforms including brand vision, brand strategy, brand personality, using strategic branding solutions for multinational, national and regional entities. His work has won over 100 industry awards around the world.

⁢Ilan teaches Branding at the University of Chicago and Consumer Behavior & Marketing at DePaul University. He is invited to speak at many international conferences. He helped many countries, doctors, hospitals and healthcare providers solidify their brands while working with some of the largest and best-known Healthcare and travel brands in the US and abroad. Among them: Rehabilitation Institute of Chicago, Kaiser Permanente insurance-California, Mercy Hospital in Des Moines, Open System Imaging-California, Lasik Plus-Ohio, Alexian Brothers Hospital-Illinois, Swank Healthcare-Missouri, Glaxo Smith Klein & Richardson Vicks- South Africa, Bayer Aspirin-USA Gusib health tourism organization & consulting- Turkey, ME-DENT Regenerative medicine dentistry and stem cell- Croatia, Wallcott Holdings Sydney and New York, Anderson Podiatry Center – Colorado, University of Chicago Medical-Illinois, BIOSTAR Korea/Japan, and more.

⁢⁢He helped national and state tourism organizations grow their constituencies and tourism revenue including: The Mexico Tourism Board, Lisbon Convention Bureau, Turismo de Portugal, British Tourism Authority, Hawaii Tourism Authority, Israel Ministry of Tourism, Illinois Department of Tourism, State of Iowa Tourism Division, Satour (South African Tourism), Turkish Tourism, as well as airlines, hotels and car rental firms.

dr. klaus heumann

ceo, biomax informtics ag / germany

Dr. Klaus Heumann studied computer science with a minor in microbiology and genetics at the Technical University of Munich completing his diploma thesis in 1993. His PhD thesis "Biological sequence data analysis of large data sets based on position trees" was completed in 1997. In 1996, Dr. Heumann received the Heinz Billing Prize of the Max Planck Society for his work on "Identification and visualization of duplications in the yeast genome." His work is dedicated to high-throughput technologies requiring novel computational approaches. Dr. Heumann is co-author of more than 50 peer reviewed publications.

Dr. Klaus Heumann is CEO of Biomax Informatics AG since 1998. Biomax serves customers across the LifeScience industry with tailored knowledge management solutions. A key area today are translational, precision and value based medicine in clinical research and clinical routine shaping the next generation of healthcare services.

Carine hilaire

co-founder, france surgery / france

Carine Hilaire is the co-founder of France Surgery – an award winning international medical travel facilitator located in Toulouse, South West France. With over 20 years of experience in the French medical sector, Carine and the team at France Surgery – which comprises reputable physicians and healthcare professionals – put patients into contact with an extended network of internationally renowned hospitals & specialists in France; ensuring that all medical treatments and procedures are undertaken in the most professional way.
Carine’s expertise in the application of Internet technology to the healthcare sector has been a fundamental factor in the development of the ePatient Kit, which is an innovative, ergonomic and easy-to-use connected-health solution that puts patients, doctors, health establishments, health-insurers, medical facilitators, self-funded companies and institutions all in contact with each other, via a fully secure web and application platform.
Following the successful completion of a Bachelor degree in Economics at the University of Applied Sciences in Frankfurt, Germany, Carine started her career at the French Parliament in Paris. She then worked for several years as a sales manager for several French and European companies, such as Airbus Industries, assisting them in expanding their own Internet strategies and projects.
Her driving force? A natural cocktail of surprising energy, elegance and generosity.

Dr. Rainer Hilgenfeld

chief medical officer, agile global health LLC / united states

Since 2013, Rainer Hilgenfeld is the Chief Medical Officer of Agile Global Health (operating as A&K Global Health in select countries), a company working in support of local and national healthcare systems to improve accessibility, quality and medical outcomes.
Prior to his current position, he was International Coordinator of the International Quality Indicator Project (IQIP®), a subsidiary of Press Ganey Associates, Inc., in Elkridge, Maryland, USA. In this position, he was responsible for training and advising member hospitals and healthcare facilities in 17 countries on all aspects of measuring clinical outcomes, quality management and improvement.
Over the last 15 years, Rainer has prepared numerous hospitals in Europe and Asia for accreditation by Joint Commission International and has been a consultant for the World Health Organization (WHO). Since 2013, he is also an assessor for Temos International and for the last two years has been a member of the Temos Assessors Advisory Board.
Dr. Hilgenfeld is a board-certified internist with 10 years of clinical experience. He holds a doctorate and an MD degree from the Free University of Berlin, Germany, and a Master of Public Health from Johns Hopkins University in Baltimore, USA.

Angeliki katsapi

managing director, temos hellas - swiss approval t.b. / Greece

Angeliki Katsapi is the Director of Temos Hellas, the representative office of Temos International in Greece - Cyprus and the Managing Director of Swiss Approval Technische Bewertung S.A. (Certification and Technical Inspections’ Body- member of Swiss Approval Group). She is an Internationally active certified auditor for quality, safety management, antibribery systems in healthcare and medical tourism services. She is an International Assessor of Temos International and an ex Chair of the Temos Assessors’ Advisory Board.
Ms. Katsapi holds an MSc in Health Informatics and Healthcare Management, she is an IRCA certified Lead Auditor, Lead Tutor for ISO 9001:2015 and trained as ACFE Fraud Examiner.
She is an expert in Quality Management Systems and Quality Assurance in Medical Tourism having 6 years of experience as a leading assessor, trainer and/ or consultant in various countries as Turkey, Brazil, China, Hungary, Ukraine, Iran, Germany, Cyprus, Albania and Greece. She has been working in pilot projects focusing at Healthcare - related quality issues such as the accreditation program of UKAS (United Kingdom Accreditation System) for the European Directive EN 15224 regarding Quality Assurance Management in Healthcare services.

Eva kluge

Director of sales and business development, air alliance express AG & co. kg / Germany

Eva Kluge is Director of Sales and Business Development at Air Alliance Medflight, an international air ambulance company with 14 own aircraft, based in Germany with branches in Austria and the UK, specialized in the worldwide transport of critically ill patients.

Eva is an expert in aeromedical repatriation, medical supplier management and health insurance. She started her career 20 years ago with international medical assistance and healthcare services, working in various roles for Europ Assistance and the Munich Re/ERGO Group. Some of her responsibilities included Head of International Medical Procurement and Key Account Manager for global health insurers. Since 2013, she has been working in the air ambulance industry. She holds a degree in Healthcare and Social Management and speaks fluently five languages, among them Arabic.

Eva’s wealth of experience and her excellent background in both, procurement and supply, will provide valuable insights with regard to patient safety, quality and economic aspects of the supply chain.

Andreas Knörr
Head of sales, Jahnke Hoyer & Cie. GmbH / Germany

Andreas Knörr is Head of Sales at Jahnke Hoyer & Cie. GmbH (insurance broker). He is responsible for the expansion of medical insurance products in European markets. Prior to that, he worked as a Product manager at Jahnke Hoyer & Cie. GmbH. As well at GIZ (Association of International Cooperation) in Quito, Ecuador. At GIZ he worked in the department of cooperation with the private sector - PPP (Public Private Partnership). Andreas Knörr has over seven years of working experience. His working skills are a result from working and living in different countries, with different mentalities. Moreover dealing with different areas of the economic sector. His ability to adapt quickly to new environments comes from strong communication skills and his ability with work creatively and efficiently within a team environment.

Ralf Krewer


Ralf Krewer has studied Mandarin in China before eventually graduating in Vietnamese, Chinese and Political Science at SOAS, University of London in 1996. Since then he has lived and worked in China and Thailand. In 2000 he started to work for Bangkok Hospital, originally as Foreign Affairs Coordinator (until 2002), then as International Marketing Manager and since 2008 as International Marketing Director. His assignment was and is to build up international business for the hospital by creating a referral network which today comprises of more than 50 countries in Asia, Africa, Australia and Europe. Ralf has extensive experience in setting up Overseas Offices for the hospital (Bangladesh, Bhutan, China, Cambodia, Myanmar and Vietnam), contracting with Third Party Payers (Insurances, Government Accounts, Corporate Payers) and especially in setting up Facilitator Networks world-wide. Besides marketing, he is also involved in creating innovative services for the international medical traveller to enhance their experience in the hospital. Since 2013 Ralf is also responsible for international business development for 12 hospitals in the Bangkok Dusit Medical Sevices Group.

Robert kulesa

head of business development and international operation division, md medicus holding gmbh / germany

Robert Kulesa was born 1969 in Minsk/Belarus and studied in Leipzig, Sankt Petersburg and Munich Slavic Studies and Economics. For more than 20 years he worked in different companies and positions in the assistance business with a focus on medical assistance and health services.
Since 2013 Robert Kulesa has been working at MD Medicus Holding GmbH and is now head of the Business Development and International Operations Division and responsible for sales, marketing and global partnerships as well as for the subsidiaries MD Medicus Travel Services, MD Medicus Travel and Tropical Medicine, MD Medicus Assistance Service and Trisavo.

lutz lungwitz

president, german medical wellness association - dmwv, international medical association / germany

Lutz Lungwitz, President of the German Medical Wellness Association (www.dmwv.de) and of the International Medical Wellness Association, both based in Berlin, since 2004.

After high school graduation, training as a travel agent and studying business administration at the university, Lungwitz has worked for many years as a CEO, manager and consultant in the private sector, as well as for federal organizations.
A very long-term field work of Lungwitz, is the development and the management of hotel operations, health and wellness areas and the development of health, wellness and prevention programs. A wide variety of tasks in Germany and abroad and the constant responsible employees or independent management of hotels and associations, among the establishing of the worlds registered marks: "The Leading Medical Wellness Hotels & Resorts" and "The Leading Medical Wellness Clinics & Spas".

Lungwitz has a lot of experience in the hospitality industry in Germany, in Europe and in worldwide.

Prof. dr. stephan martin

head physician, verbund katholischer kliniken düsseldorf (vkkd)
director, Westdeutsches diabetes- und gesundheitszentrum (WDGZ) / GErmany

Prof. Dr. med. Stephan Martin has studied human medicine at the universities Essen und Düsseldorf. After his postdoc fellowship at the Harvard Medical School in Boston he specialised in internal medicine, endocrinology and diabetology. His current position is the director of the West-German Centre of Diabetes and Health and chief physician for diabetology of the Catholic Hospital Group Düsseldorf.

He has published more than 140 peer review papers in different fields of medicine. His current scientific interest is the development of new forms of medical care, including telemedicine, to prevent and treat chronic diseases with lifestyle interventions. He is a member of the council of experts of the Federal Ministry of Labour and Social Affairs (BMAS).

He received several scientific awards as the Frerichs-Prize of the German Association for Internal Medicine, the Ernst-Friedrich-Pfeiffer Prize of the German Diabetes Association and the Bennigsen-Foerder-Prize of the state North Rhine-Westphalia.

Prof. dr. andreas meyer-falcke

commissioner for human ressources, health, it and citizens' service, city of düsseldorf / Germany

Prof. Dr. Meyer-Falcke studied Medicine in Münster and Vienna from 1979 to 1985. Then he received his award of a license to practise medicine and his PhD in 1985, official recognition as specialist for occupational medicine in 1990, habilitation treatise in 1995 and appointed adjunct assistant professor of Occupational Medicine in 2011. From 1986 to 1992 he practiced as a state work doctor / Institute for Occupational Medicine at the Heinrich Heine University Düsseldorf. From 1993 to 2012 he had positions in various ministries of the state of North-Rhine Westphalia, with the main focus on Work and Health, Human Resources, Organisation and IT. From 2009 to 2011 he was director of the Strategy Centre for Health/Health Campus NRW. Most recently he was the officer for implementing health management in the entire state administration. From 2000 to 2003 he was the recipient of the national e-Government Award and in 2002 the Speyer Quality Competition. In May 2012 he was elected commissioner in Düsseldorf with the assignment of Human Ressources Management, Health, IT and Citizens’ Service. In 2016 appointed Professor for occupational health at Heinrich Heine University Düsseldorf. Since 22 October 2015 he has been federation chairman of the Inter-municipality administration unit for IT in the Rhineland (ITK-R).

Dr. Claudia Mika

Founder & CEO, Temos International GmbH / Germany

Dr. Claudia Mika is the Managing Director of Temos International GmbH, a spin-off of the German Aerospace Center DLR, a German governmental research organization. Since 2004 she has been working on the Temos certification systems, assessing hospitals, rehabilitation centers, reproductive care centers, and dental clinics worldwide according to the Temos quality criteria for international patient management that were developed together with leading travel health insurances and assistance companies. Due to the Temos quality certifications of internationally oriented medical institutions and supported by Dr. Mika’s consultancy work for the implementation of international patient departments in medical facilities all over the world she is very well grounded in medical tourisms topics. She has been working with more than 100 hospitals and medical facilities worldwide from Brazil to the Philippines. Dr. Mika has been regularly invited to international Medical Tourism Conferences and advises different associations and governmental institutions regarding medical tourism issues. She developed the guideline “International Patients Department Processes” for the Turkish Ministry of Health. In 2011, Dr. Mika received the “High Potential Company Award 2011” for Temos, funded by the European Union. Since 2013 Dr. Mika has been appointed to be one of the judges for the IMTJ Medical Travel Awards, an independent and objective set of awards for the medical travel and tourism industry. Since January 2014 she is the Vice Chairwoman of the Diplomatic Council Healthcare Forum.

Dr. Navindra Nageswaran

Medical & Managing Director, Global Doctors Group, Global Doctors Hospital / Malaysia


Dr. Navindra Nageswaran is the Medical & Managing Directors of Global Doctors Group and Family Physician with a Passion in Emergency Medicine. Dr. Navindra is also a Fellowship in Emergency Medical Services from American College of Emergency Physicians & The Indian Institute of Medical Sciences. More recently, he has obtained his certification as a registered practitioner with Oil & Gas UK and International Society Travel Medicine. Furthermore, he is key member in providing Medical Direction to the Global Doctors Alliance in Indonesia, Thailand and China.

Dr Navindra’s expertise as an Emergency Medical Consultant has awarded him opportunities to advise on the creation of various Governments and Semi-Private Integrated Emergency Service Projects. More recently, Dr Navindra has ventured into expansion of specialized clinics in developing regions within South East Asia.

Laurent Pochat-Cottilloux

Global head of health, reinsurance partnerships axa / singapore

Laurent Pochat-Cottilloux is an experienced health insurance professional, who has spent 20 years in the industry. He is an actuary by trade, and also has an MBA from London Business School. He has worked both in start-ups (launching a UK health insurance company) and in large corporate environments (Standard Life, AXA).

In 2010 he set up a new health reinsurance hub in Singapore. Over the last few years, the team has launched a series of innovative health programs in markets big and small across Asia-Pacific, from Pakistan to New Zealand. These products tend to cater for the mid-to high-end segments, which typically include coverage for cross-border healthcare (i.e. medical travel).

AXA offers a unique “360 degrees” reinsurance proposition, dedicated to health insurance. They support their cedants across the entire health value chain, from market assessment to product design, medical underwriting and TPA & assistance services. AXA will work with both Life and non-Life companies, typically on the basis of long-term proportional treaties.

In 2016, this health partnership model was rolled out across the World – with a particular focus on Latin America and Africa. To date, AXA has health reinsurance partners in 40 countries across 5 continents.

Laurent, 44, lives with his wife and three young children in Singapore.

Keith Pollard

CEO, Intuition Communication / United kingdom

Keith is one of Europe’s leading experts on medical tourism and cross border healthcare, attending and contributing to major conferences across the world on the subject. He has been responsible for many initiatives in the sector including the first patient guide to the EU Directive on Cross Border Healthcare, a Code of Practice for Medical Tourism, a Good Practice Score for Cross Border Reproductive Healthcare, and research into patient experiences of medical tourism. He is responsible for the development of consumer-focused medical tourism sites such as Treatment Abroad, and the B2B publication, IMTJ – International Medical Travel Journal. Through his IMTJ Blog, he provides valuable insight into the medical travel business. His career has embraced the pharmaceutical industry, the marketing and management of private hospitals in the UK and internationally, and consultancy, research and feasibility studies for healthcare ventures.

Axel Donald Sauer

Managing director, Proleisure b.d. gmbH / Germany

Born in Chile in 1959, Axel Donald Sauer spent his childhood and passed his education in Chile, Columbia, Spain, the United Kingdom and in Germany and later the examinations (Staatsexamen) of law and economics at the University of Bayreuth (Germany).
After having exercised in his own legal office as lawyer, Mr Sauer expanded his business, worked and lived for over 25 years among other countries in Portugal, Greece, Turkey, Italy, Switzerland, France, Bulgaria, Slovakia, Mexico, Brazil, Cuba, Japan, Thailand, Malaysia, Morocco, Egypt, United Arab Emirates, Iran as hotel resort project developer and manager, as well as opening and general manager for big 5* stars spa and health oriented hotel resorts (Club Med, the Sofitel Group (Accor) and private hotel groups) and is active since 2001 as consultant and turn around expert in the field of touristic master planning, hospitality, leisure and tourism real estate development (hotels, vacation homes, food and beverage units, health clubs, sport- and leisure premises).
Axel Donald Sauer is furthermore lecturer at several German international universities (Bad Honnef, Worms and Heidelberg) for tourism, hotel management and hotel project development and trains personally in his companies and his hotels several (also international) trainees.
Mr. Sauer supports the German Medical Wellness Association (“DMWV”) as a long time associate, lecturer and expert for development, sales & marketing, operations and new concepts.

Irving stackpole

president, stackpole & associates / unted states

Irving Stackpole is the President of Stackpole & Associates, Inc., marketing, market research, and training firm. With over 40 years of experience in the US and international healthcare segments, Irving has conducted a broad range of strategic research and marketing projects in medical travel. He has been engaged in many countries, including Costa Rica, Korea, India, Colombia, Mexico, Cayman, Greece, Poland and many others, as well as by the UN. Irving is widely published and has been quoted in The Financial Times, and Forbes. He co-hosts The Medical Travel Show, a serial podcast of interviews with global healthcare leaders, and he is the editor of Marketing Medical Tourism, the first marketing book in the sector.

artur steffen

ceo, goclinic b.v. / netherlands

For over a decade, Artur Steffen is active in the field of medical tourism. He started his career by being a facilitator. After an academic study on medical tourism, he founded an interpreter company for medical facilities. Since 2016, Artur is focused on solving the challenges in patient pathways through digitization. His Dutch-based company GoClinic, supports hospitals in providing a golden standard in recovery programs, communication and data exchange with their patients. Artur has worked, studied and lived in six countries on two continents. He holds academic degrees in International Business and Entrepreneurship.

Mike Wallace

Brand manager, danubius hotels group

For more than twenty years medical spa and wellness expert Mike Wallace has worked in the health, wellness and medical tourism industries. In addition to his roles as consultant Brand Manager and Group Spa Director for Europe’s biggest health spa chain ‘Danubius Health Spa Resorts’, he is an international speaker at conferences and universities on health tourism /spa management and contributes articles for various spa and health publications. Michael has co-written a book on Health and Wellness and is general secretary of the International Medical Wellness Association and a member of the Global Thermal Think Tank.

Uwe Walz

Director market & business development, 
(EC-IPM) – European Center – International Patient Management / Germany 

Uwe Walz is successfully active in the medical sector since 15 years. Currently, he heads beside his son Michael the European Center – International Patient Management in Frankfurt/Main. The business of the company is mainly focused on the In/Outbound of patients as well as the take-over of international offices of hospitals / treatment centers.

In addition Uwe Walz and his son heads the GFTM (Corporation for Medical Transportation and Transportation Cost Management). GFTM is a private coordination and control center for patient transportation with annually more than 120,000 transports.

In addition to the daily business the company is active in the consulting services, feasibility studies, marketing concepts for local and foreign clients who want to enter the German and European market.

Clients are individuals, companies, hospitals, other medical centers, embassies and consulates, assistance services, facilitator and other local and foreign companies.

Elizabeth ziemba

President, medical tourism training / united states

As President and Founder of Medical Tourism Training, Elizabeth Ziemba delivers training and consulting services to provide clients with evidence-based solutions for business and economic growth. Combining years of experience in the medical travel sector with international best business practices, Ms. Ziemba helps clients build strong systems combined with a commitment to advancing customer-oriented services in every link in the Customer Care Continuum™. Elizabeth has worked with governments, medical and dental providers, and facilitators in Europe, the US, Central and South America, India, and Asia. One of her most recent projects was creating a national strategy to guide and grow the medical travel sector for the Government of the Philippines. Ms. Ziemba is co-host of The Medical Travel Show.