Saturday, December 02, 2017



13:00 - 18:00

Temos regional offices' meeting
(closed meeting only for Temos regional offices)

Sunday, December 03, 2017



09:00 - 18:00


Temos assessors' annual meeting and training
(closed meeting, only for Temos assessors)⁢⁢

Welcome reception at Be-luga Restaurant Düsseldorf
Dimitri Belov, Manager Market Development, Düsseldorf Tourism Board⁢

Source: Hotel Intercontinental Düsseldorf, Conference venue

Monday, December 04, 2017

09:00 - 10:30

Session 1

Prof. Dr. Rupert Gerzer
Dr. Claudia Mika

City of Düsseldorf
Prof. Dr. Andreas Meyer-Falcke
⁢Commissioner for Human Ressources, Health, IT and Citizens' Service
⁢City of Düsseldorf, Germany⁢

Düsseldorf Tourismus
Ole Friedrich
Managing Director, Düsseldorf Tourismus

C⁢onference President
Prof. Dr. Rupert Gerzer
Provost, Skoltech University, Moscow, Russia
Temos Medical Board

Conference Organisation
Dr. Claudia Mika
Founder & CEO
Temos International GmbH, Bergisch Gladbach, Germany

Temos network news 2017 - CEO's perspective and Temos Assessors' Advisory Board Chairman's perspective
Dr. Claudia Mika
Founder & CEO
Temos International GmbH, Bergisch Gladbach, Germany

Dr. Hashem Al-Fadel 
⁢Chairman Temos Assessors' Advisory Board, Amman, Jorda⁢n

10:30 - 11:00

Coffee break and exhibition

11:00 - 12:30

Session 2

Best practice in medical tourism and international patient management

The patient experience: improving outcome and quality of care
Dr. Mouhanad Hammami
President & CEO, Global Health Consultants Group, Wayne County Michigan, United States

Away from home, feeling at home: a success story
Dr. Maria Cecilia Aponte
International Business Director, Clinica de Occidente, Cali, Colombia⁢

The DNA of successful brands in Medical Tourism
Ilan Geva
President & CEO, Main Touchpoint, Ilan Geva & Friends, Chicago, United States

12:30 - 14:00

Lunch break and exhibition

14:00 - 16:00


Workshop 1
Sustainability in healthcare settings
Are you prepared for United Nations resolution 70/1. "Transforming our world: the 2030 Agenda for Sustainable Development"?

Dato' Dr. Sharifah Fauziah Al Habshi
⁢Chairman, Global Doctors Group, Global Dental Specialist Clinic,
⁢Kuala Lumpur, Malaysia

Dr. Navindra Nageswaran
⁢Medical and Managing Director, Global Doctors Group, Global Doctors Hospital,
⁢Kuala Lumpur, Malaysia

Workshop 2:
⁢Calling oneself a facilitator is not enough … 
How to assure security, effectiveness and continuum of care for the traveling patient from decision making to the follow-up process? 
Role of the patient, the facilitator and the international patient department 
Tools for a standardized, transparent and effective patient handling. 

Carine Hilaire
Co-founder, France Surgery, Toulouse, France⁢

Morgan Darwin
CEO, ⁢
Agile Global Health, Durham, United States

Workshop 3
⁢Lead conversions: balancing "touch" and "tech" to increase patient numbers
⁢The success of providers offering services to domestic and international patients depends on strong conversion rates, turning enquiries into patients. It is not enough to have high quality clinical services, a terrific website and excellent marketing if you are unable to convert leads into customers. A well-designed system that combines personalized relationship building with smart use of technology has a direct impact on lead conversions.

“Touch and Tech” is a model of marketing automation, coupled with personal intervention. Blending the current, best international business practices in marketing automation technology with the personal touch that clients demand, this program will show you how to build the lead generation and conversion system that best suits your customers.

The session topics include:

• Best in class tech management of lead generation
• Methods and critical milestones for “touch” in lead generation
• Integration of touch and tech to maximize conversion rates
• Case studies of what works and what does not

The session will be interactive with time for questions, answers, and discussion.

Elizabeth Ziemba
President and Founder, Medical Tourism Training, Newport, United Sates

Irving Stackpole
President⁢, Stackpole & Associates, Newport, United States

15:45 - 16:30

Coffee break and exhibition

16:00 - 17:30

Guided tours

German best practice - organized by Düsseldorf Tourism Board

1. University Hospital Düsseldorf - ZOM II

Moorenstrasse 5
40225 Düsseldorf

⁢The University Hospital of Düsseldorf is located in the south of Düsseldorf, the state capital of the German state of North Rhine-Westphalia. It treats approximately 45,000 inpatients and 300,000 outpatients every year in 32 clinics and 34 institutes. The hospital has more than 1,200 inpatient beds. It has roughly 5,500 employees, including 1,300 nurses and 800 physicians.
With its new Centre for Surgical Medicine (Zentrum für Operative Medizin II - ZOM II), Düsseldorf University Hospital is focused on a centralized concept for interdisciplinary cooperation.
The ZOM II is the largest ever construction project on the grounds of Düsseldorf University Hospital: More than 19,000 square metres of floor space are home to five clinics: the Oto-Rhino-Laryngology Department, the Cranio- and Maxillofacial Surgery Department, the Trauma and Hand Surgery Department, the Neurosurgery Department and the Orthopaedic Department, as well as the Radiology Department and the "Movement disorders and neuromodulation" section. The heart of the new building is the Central Surgical Department with its ten operating theatres that can be used by all departments housed in it.
Temos Conference participants are invited to a non-public guided tour through the ZOM II and the Coordinating Office for International Patients (CIOP) having the opportunity to learn more about this modern centralized concept.

Supported by Düsseldorf Tourism Board a bus will bring the Temos Conference participants to the University Hospital of Düsseldorf and back to the Conference venue.

2. VKKD Group, West German Diabetes and Health Center - WGDZ⁢

Hohensandweg 37
40591 Düsseldorf

⁢The VKKD Group (Verbund katholischer Kliniken Düsseldorf gGmbH – Association of Catholic Clinics Düsseldorf) with its more than 33 clinics based on state-of-the-art medical and technical standards is represented at several locations in the greater Düsseldorf area.
The West German Diabetes and Health Center (WDGZ) offers – beside a wide variety of treatments –comprehensive prevention programs under the leadership of Prof. Dr. med. Stephan Martin, one of the leading experts in the prevention of cardiovascular disease and the treatment of diabetes mellitus.
Temos Conference participants are invited to a non-public guided tour through the WDGZ by Prof. Dr. med. Stephan Martin himself.

Supported by Düsseldorf Tourism Board a bus will bring the Temos Conference participants to the University Hospital of Düsseldorf and back to the Conference venue.


Departure to Conference Dinner

Diplomatic Council award ceremony for Temos certified facilities
"DC Preferred Partner Hospital/Clinic/Medical Travel Coordinator"
Thi Thai Hang Nguyen, General Secretary, Diplomatic Council, Wiesbaden, Germany

Tuesday, December 05, 2017

09:00 - 10:30

Session 5

Blessing or curse? Digitalisation in international patient management

New ways of patient steering and cost control through emergency apps, video consultation and realtime payment solutions - benefits for the communication between patient, assistance company and hospital
Robert Kulesa
Management Division Business Development
⁢Member of the Executive Board, MD Medicus Assistance Service, Travel and Tropical Medicine, Travel Service, ⁢MD Medicus Holding, Ludwigshafen, Germany

International telemedical diabetes care - a new way of diabetes treatment 
Prof. Dr. Stephan Martin 
⁢Head physician⁢, Verbund Katholischer Kliniken Düsseldorf (VKKD), 
⁢Director, Westdeutsches Diabetes- und Gesundheitszentrum (WDGZ), Düsseldorf, Germany⁢

Improving patient care and clinical decision making through intelligent digitalization - a show case
Dr. Klaus Heumann
⁢CEO, Biomax Informatics AG, Planegg, Germany

09:00 - 10:30

Session 6

Medical wellness: rather hotels with medical treatment or hospitals with wellness services?

International cooperation for medical wellness - hotel, clinics, resorts
⁢Lutz Lungwitz⁢

⁢President, German Wellness Association - DMWV and International Medical Association, Berlin, Germany

Medical wellness for elder people, home care and hospitals
⁢Axel Donald Sauer

Owner, ProLeisure B.D. GmbH, Cologne, Germany

10:30 - 11:00

Coffee break and exhibition

11:00 - 12:30

Session 7

Getting there and away: challgenges in patient transportation

Added value - Air ambulance transportation for critically ill patients
Eva Kluge
Director of Sales and Business Development, Air Alliance Express AG & Co. KG Burbach, Germany⁢

Financial risks and hidden costs in international patient treatment
⁢⁢Uwe Walz
⁢Head of Corporate Strategy, GFTM - Gesellschaft für medizinische Fahr- und Transportkostenmanagement, Frankfurt, Germany

Evolving medical infrastructure - a call for action for international private and travel health insurances
⁢Dr. Jadwiga Dutsch

Regional Head of Medical Operations, ⁢
Allianz Worldwide Partners, Munich, Germany⁢⁢

11:00 - 12:30

Session 8

Innovation in international patient acquisition and management

International Patient Management System Technology (IPMSC)
Abdallah Al Hindawi
Regional Manager & Partner, MediMantra Middle East, North Africa and GCC, Amman, Jordan

The role of video in your digital content strategy
Keith Pollard⁢⁢ 
Managing Editor, International Medical Travel Journal (IMTJ) 
CEO of Intuition Communication⁢, Berkhamsted, United Kingdom

12:30 - 13:30

Lunch break and exhibition

13:30 - 15:00

Session 9

Medical tourism: the insurers' perspective

Payer provider relationship
Laila AlJassmi
CEO & Founder, Health Beyond Borders⁢, Dubai, U.A.E

An insurer’s perspective on medical travel
⁢Laurent Pochat-Cottilloux
⁢Global Head, Reinsurance Partnerships AXA, Singapore, Singapore

⁢Development of non covered treatments in Europe
Andreas Knörr

Head of Sales, Jahnke Hoyer & Cie. GmbH, Cologne, Germany

15:00 - 15:15

Closing comments

15:15 - 17:00

Coffee break and exhibition

Networking and B2B meetings


Closure of Conference


Optional evening program