Saturday, December 02, 2017



13:00 - 18:00

Temos regional offices' meeting
(closed meeting only for Temos regional offices)

Sunday, December 03, 2017



09:00 - 18:00


Temos assessors' annual meeting and training
(closed meeting, only for Temos assessors)⁢⁢

Welcome reception at Be-luga Restaurant Düsseldorf

Prof. Dr. Andreas Meyer-Falcke
Commissioner for Human Ressources, Health, IT and Citizens' Service
City of Düsseldorf, Germany

Source: Hotel Intercontinental Düsseldorf, Conference venue

Monday, December 04, 2017

09:00 - 10:30

Session 1

Prof. Dr. Rupert Gerzer
Dr. Claudia Mika

Conference President
Prof. Dr. Rupert Gerzer
Provost, Skoltech University, Moscow, Russia
Temos Medical Board

Conference Organisation
Dr. Claudia Mika
Founder & CEO
Temos International GmbH, Bergisch Gladbach, Germany

Temos network news 2017 - CEO's perspective and Temos Assessors' Advisory Board Chairman's perspective
Dr. Claudia Mika
Founder & CEO
Temos International GmbH, Bergisch Gladbach, Germany

Dr. Hashem Al-Fadel 
⁢Chairman Temos Assessors' Advisory Board, Amman, Jordan

Round table "experience with the Temos certification program"

10:30 - 11:00

Coffee break and exhibition

11:00 - 12:30

Session 2

Best practice in medical tourism and international patient management

The patient experience: improving outcome and quality of care
Dr. Mouhanad Hammami
President & CEO of the Global Health Consultants Group, Wayne County Michigan, United States

The DNA of successful brands in Medical Tourism
Ilan Geva
President & CEO, Main Touchpoint, Ilan Geva & Friends, Chicago, United States

12:30 - 14:00

Lunch break and exhibition

14:00 - 16:00


Workshop 1
Sustainability in healthcare settings
Are you prepared for United Nations resolution 70/1. "Transforming our world: the 2030 Agenda for Sustainable Development"?

Dato' Dr. Sharifah Fauziah Al Habshi
⁢Chairman of Global Doctors Group, Global Dental Specialist Clinic,
⁢Kuala Lumpur, Malaysia

Dr. Navindra Nageswaran
⁢Medical and Managing Director Global Doctors Group, Global Doctors Hospital,
⁢Kuala Lumpur, Malaysia

Workshop 2:
⁢Calling oneself a facilitator is not enough … 
How to assure security, effectiveness and continuum of care for the traveling patient from decision making to the follow-up process? 
Role of the patient, the facilitator and the international patient department 
Tools for a standardized, transparent and effective patient handling. 

Carine Hilaire
Co-founder, France Surgery, Toulouse, France⁢

Workshop 3
⁢Lead conversions: balancing "touch" and "tech" to increase patient numbers
⁢The success of providers offering services to domestic and international patients depends on strong conversion rates, turning enquiries into patients. It is not enough to have high quality clinical services, a terrific website and excellent marketing if you are unable to convert leads into customers. A well-designed system that combines personalized relationship building with smart use of technology has a direct impact on lead conversions.

“Touch and Tech” is a model of marketing automation, coupled with personal intervention. Blending the current, best international business practices in marketing automation technology with the personal touch that clients demand, this program will show you how to build the lead generation and conversion system that best suits your customers.

The session topics include:

• Best in class tech management of lead generation
• Methods and critical milestones for “touch” in lead generation
• Integration of touch and tech to maximize conversion rates
• Case studies of what works and what does not

The session will be interactive with time for questions, answers, and discussion.

Elizabeth Ziemba
President and Founder of Medical Tourism Training, Newport, USA

⁢Irving Stackpole
President⁢ Stackpole & Associates, Newport, USA

15:45 - 16:30

Coffee break and exhibition

16:00 - 17:30

Guided tours

German best practice
Guided tours to selected hospitals and clinics
(organized by Düsseldorf Tourismus Marketing)

reservation requested⁢


Departure to Conference Dinner

Diplomatic Council award ceremony for Temos certified facilities
"DC Preferred Partner Hospital/Clinic/Medical Travel Coordinator"
Thi Thai Hang Nguyen, General Secretary, Diplomatic Council, Wiesbaden, Germany

Tuesday, December 05, 2017

09:00 - 10:30

Session 5

Blessing or curse? Digitalisation in international patient management

New ways of patient steering and cost control through emergency apps, video consultation and realtime payment solutions - Benefits for the communication between patient, assistance company and hospital
⁢Robert Kulesa
Management Division Business Development
⁢Member of the Executive Board MD Medicus Assistance Service, Travel and Tropical Medicine, Travel Service, ⁢MD Medicus Holding, Ludwigshafen, Germany

International Telemedical Diabetes Care - A new way of diabetes treatment 
⁢Prof. Dr. Stephan Martin 
⁢Head physician⁢, Verbund Katholischer Kliniken Düsseldorf (VKKD), 
⁢Director, Westdeutsches Diabetes- und Gesundheitszentrum (WDGZ), Düsseldorf, Germany⁢

Improving patient care and clinical decision making through intelligent digitalization - a show case
⁢Dr. Klaus Heumann
⁢CEO, Biomax Informatics AG, Planegg, Germany

09:00 - 10:30

Session 6

Medical wellness: rather hotels with medical treatment or hospitals with wellness services?

Lutz Lungwitz⁢
⁢President, German Wellness Association - DMWV and International Medical Association, Berlin, Germany

Axel Donald Sauer
Owner, ProLeisure B.D. GmbH, Cologne, Germany

10:30 - 11:00

Coffee break and exhibition

11:00 - 12:30

Session 7

Getting there and away: challgenges in patient transportation

Added value - Air ambulance transportation for critically ill patients
Eva Kluge
Director of Sales and Business Development, Air Alliance Express AG & Co. KG Burbach, Germany⁢

Financial risks and hidden costs in international patient treatment
⁢⁢Uwe Walz
⁢Head of Corporate Strategy, GFTM - Gesellschaft für medizinische Fahr- und Transportkostenmanagement, Frankfurt, Germany

Dr. Jagwina Dutsch
Allianz Assistance, Munich, Germany⁢⁢

12:30 - 13:30

Lunch break and exhibition

11:00 - 12:30

Session 8

Innovation in international patient acquisition and managemen

⁢Abdallah Al Hindawi
Business Development Manager, MedXConcierge, Amman, Jordan

The role of video in your digital content strategy
⁢Keith Pollard⁢⁢ 
Managing Editor of International Medical Travel Journal (IMTJ) 
CEO of Intuition Communication⁢, Berkhamsted, United Kingdom

13:30 - 15:00

Session 9

Medical tourism: the insurers' perspective

Payer provider relationship
⁢Laila AlJassmi
CEO & Founder of Health Beyond Borders⁢, Dubai, U.A.E

An insurer’s perspective on medical travel
Laurent Pochat-Cottilloux
⁢Global Head Reinjurance Partnerships, Singapore, Singapore

15:00 - 15:15

Closing comments

15:15 - 17:00

Coffee break and exhibition

Networking and B2B meetings


Closure of Conference


Optional evening program