Temos Conference: Best practice patient experience - away from home, feeling at home
Maya Angelou’s words: „People will forget what you said, people will forget what you did, but people will never forget how you made them feel“ served as an inspiration to the birth and philosophy for the International Center of Clinica de Occidente, where services focused on the patient is the main feature of the hospital’s work.
To keep in mind that they are ill patients, they have come to our country the first time, and do not speak the language, helps us understand how crucial our support is to them. Our commitment of value: ‘We will make you feel as close from home as possible’ is something we take very seriously and work very hard on complying. The personalized service, but overall closer has been key to our success.
Our speaker from Colombia: Dr. Maria Cecilia Aponte, International Business Director, Clinica de Occidente, Cali, Colombia
Maria Cecilia is physician, specialized in health services, marketing and management with 16 years of experience. She has had leadership, management and advisory roles in the pharmaceutical industry, health insurance, and service delivery. Maria’s further background is marketing, international relations and new business developments for Latin America markets.
Currently, Maria is leading the International Department of Clinica de Occidente in Cali. Her aim is to access and positioning Cali in the international scope together with the City's Chamber of Commerce.
Maria has great international experience and used to work in and with USA, Germany, Mexico, Panama, Salvador, Guatemala, Costa Rica, Honduras, Venezuela, Ecuador, Chile, Peru, Argentina, Aruba, Curazao, St Maarten, Bonaire, Santo Domingo, Caiman Islands, British Virgin Islands.
For further information about the Temos Conference program please see here.
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