Saturday, November 12, 2016



14:00 - 18:00

Temos regional offices' meeting

(closed meeting only for Temos regional offices)

Sunday, November 13, 2016



09:00 - 17:00

Temos assessors' annual meeting and training
(closed meeting, only for Temos assessors)
Welcome reception at Steigenberger Hotel Am Kanzleramt

Dr. Kai Bindseil
Head of division of Life Sciences / Healthcare Industry
Berlin Partner for Business and Technology GmbH, Germany

Monday, november 14, 2016

09:00 - 10:30

Session 1

Prof. Dr. Rupert Gerzer
Dr. Claudia Mika

Conference President
Prof. Dr. Rupert Gerzer
Provost, Skoltech University, Moscow, Russia
Temos Medical Board

Conference Organisation
Dr. Claudia Mika
Founder & CEO
Temos International GmbH, Germany

Temos network news 2016 - CEO's perspective
Dr. Claudia Mika
Founder & CEO
Temos International GmbH, Germany

Temos network news 2016 - Temos Assessors' Advisory Board Chairman's perspective
Dr. Hashem Al-Fadel
Chairman Temos Assessors' Advisory Board

10:30 - 11:00

Coffee break and exhibition

11:00 - 12:30

Session 2

Dr. Hashem Al-Fadel

Update: Current and future challenges in international patient management

Beyond local treatment: reasons and chances of international evacuation of patients
Dr. Stefan Esser
Regional Medical Director, International SOS, Germany

Building healthcare systems that are fit for tomorrow - a sustainable approach
Dato' Dr. Sharifah Fauziah AlHabshi
Chairman of Global Doctors Group, Global Dental Specialist Clinic, Malaysia

Dr. Navindra Nagesvaran
Medical and Managing Director Global Doctors Group, Global Doctors Hospital, Malaysia

The legal perspective: data protection in medical tourism
Dr. Stephan Rau
Partner, McDermott Will & Emery LLP Rechtsanwälte Steuerberater LLP, Germany

Best practice in preventing claim from malpractice
Obaida Qatuni
Accreditation Head at Dubai Health Authority, UAE

12:30 - 14:00

Lunch break and exhibition

14:00 - 15:00


Workshop 1

Do you know your patients well enough?
Understanding consumer behavior can contribute to your business and reputation

Ilan Geva
President & CEO, Main Touchpoint - Ilan Geva & Friends, USA

This workshop will expose the intricacies of consumer behavior, and their implementation in international medical treatments.
It will help:

  • To appreciate that all marketing decisions are based on assumptions about consumer behavior.
  • To understand the role consumer behavior plays in designing strategies to create - customer value.
    - To understand the overall relationship between marketing strategy and consumer behavior.
    - To know how to apply research on consumer behavior in market analysis and market segmentation.
    - To understand that marketing activities and consumer response have important consequences for the consumer and society as well as the organization.
    - To be able to describe the internal and external influences in consumer behavior.
    - To be able to describe the consumer decision process.
    - To become a better-informed and more effective marketer.

Workshop 2

Sucessfully joining forces: health and medical tourism clusters
Understanding the needs and benefits of all involved stakeholders using the example of Kvarner Health Tourism Cluster, IMTJ Medical Travel Award winner 2016

Dr. Vladimir Mozetic
President of Kvarner Health Tourism Cluster
President Section of Medical Tourism in Croatian Chamber of Economy
Alfred Frankovic
CEO of Kvarner Health Tourism Cluster
Harald Mylord
Head of Healthcare, Health Capital Berlin

This workshop gives best practice examples from existing and successful clusters, offers the opportunity to exchange knowledge, to get support for new and developing clusters, and to discuss about cooperation between clusters on an international level.
It answers the following and further questions:
Why? - Mission and vision of clusters.
What? - Definition of scope, services and partners.
Who? - Members, associate partners.
How? - Legal points and organizational structure.

Workshop 3

Improvement of cooperation in international patient management/medical evacuation from "problematic" countries
Understanding the needs, duties and responsibilities of providers, evacuation teams and assistance companies
Dr. Chatree Duangnet
Executive Vice President, Chief Operating Officer - Medical Affairs, CEO
Bangkok Medical Center of Bangkok Dusit Medical Services Public Company

Dr. Joachim Seybold
Deputy Medical Director, Charité University Hospital

Dr. Klaus Schäfer
Medical Network Manager, ADAC Schutzbrief-Versicherung

This workshop invites the stakeholders involved in medical evacuation to share experience and define the potential for improvement considering the requirements from the different stakeholders' perspective and to identify common needs where collaboration can benefit all stakeholders.

All participants - providers, travel health insurances, assistances, TPAs, patient representatives, interested parties - are kindly invited to pro-actively contribute to the exchange with the aim to improve cooperation from the patient safety, medical, management, and financial perspective.

15:00 - 15:30

Coffee break and exhibition

15:30 - 17:30

Guided tours

The number of participants per tour is limited to 20, registration is mandatory: “first come, first served”.
Registration is possible as of now by phone +49 2204 426480 or email

1. Vivantes Spandau Hospital

Neue Bergstraße 6
13585 Berlin

Vivantes Hospital Group is the largest state-owned healthcare group in Germany. Its nine hospitals, all located in Berlin, with 5,500 beds capacity, more than 1,500 medical experts und specialists and around 15,000 staff members, include approximately 100 medical departments and institutes, an outpatient rehabilitation center, five comfort clinics and more than 40 Centers of Excellence.
Vivantes Hospital Spandau has 580 beds and 8 specialty departments. Besides others, the Center for Minimal Invasive Surgery, the Tumor Center North, and the Center for Severe Trauma Brain Injuries are part of Vivantes Hospital Spandau. Every year approximately 44.000 patients are treated as inpatients and outpatients. The hospital is involved in the academic activities of Charité University Medicine Berlin.

Temos Conference participants are invited to a non-public guided tour through Vivantes Spandau Hospital.
Supported by Berlin Partner a bus will bring the Temos Conference participants to Vivantes Spandau Hospital and back to the Conference venue. Due to the distance the bus is going to depart directly after the workshops at 3 p.m.

2. Charité CyberKnife Center

Charité Virchow-Klinikum
Augustenburger Platz 1
13353 Berlin

The Charité CyberKnife Center was the first CyberKnife system installed in a university hospital in Germany. The CyberKnife, an image-guided robot that allows targeted tumor radiation, is one of the most modern oncological technologies. The combination of image guidance and a robotguided linear accelerator guarantees highest precision in radiosurgery.
An interdisciplinary tumor board assesses each patient and decides whether the CyberKnife is a suitable option. If patient and clinical experts opt for the CyberKnife the procedure is planned on the basis of CT scans. Depending on the size and complexity of the tumor, the entirely painless CyberKnife intervention takes 30 to 90 minutes. The patient can leave the Center on the same day.
The Charité CyberKnife Center is located at Campus Virchow-Klinikum and is headed jointly by Professor Dr. Volker Budach, Department of Radiation Oncology and Radiotherapy, and Professor Dr. Peter Vajkoczy (Department of Neurosurgery). Their team includes radiation therapists, neurosurgeons and medicals physicists.

Temos Conference particpants are invited to a non-public guided tour through Charité CyberKnife Center having the opportunity to learn more about the technique and treatment options.
Supported by Berlin Partner a bus will bring the Temos Conference participants to the CyberKnife Center and back to the Conference venue.

3. German Heart Center Berlin

Augustenburger Platz 1
13353 Berlin

The Deutsches Herzzentrum Berlin (DHZB) is a tertiary care hospital for diseases of the heart and circulatory system. It is one of the largest cardiac centers in Germany.

The center offers cardiological and surgical treatment for all diseases of the heart and blood vessels at the highest possible level of professional and technical expertise. Operations include bypasses, aortic procedures and the surgical treatment of heart valve disease and heart rhythm disturbances. Whenever it is possible and suited to the individual patient, minimally invasive surgical methods (so-called key-hole surgery) are applied.
Department of Congenital Heart Disease – Pediatric Cardiology and the Department of Congenital Heart Surgery and Pediatric Heart Surgery together form one of the main European centers for the treatment of children, teenagers and adults with congenital heart defects. Each year independent assessment bodies have attested to the center’s highest possible quality standards.
The center has performed over 2300 heart and heart/lung transplantations since its inception in 1986, the DHZB is also one of Germany’s most important sites for transplantation. Further, it provides one of the largest programs for mechanical circulatory support. These implantable pumps enable patients with terminal heart disease to survive the waiting time for a donor organ; they can also be an alternative to transplantation.
Thanks to state-of-the art technical equipment and close interdisciplinary cooperation, the team of experienced specialists at the DHZB is every day setting the highest standards in therapy, care and research. At the same time, it is never forgotten that a vital aspect of cardiac medicine is human warmth.
Temos Conference participants are invited to a non-public guided tour through German Heart Center Berlin. Supported by Berlin Partner a bus will bring the Temos Conference participants to the German Heart Center Berlin and back to the Conference venue.


Departure to Conference Dinner

Diplomatic Council award ceremony for Temos certified facilities
"DC Preferred Partner Hospital/Clinic"
Thi Thai Hang Nguyen, General Secretary, Diplomatic Council

His Excellency Dato' Zulkifli Adnan, Ambassador to Malaysia

Tuesday, november 15, 2016

09:00 - 10:30

Session 5

Laila Al Jassmi
Meeting the needs of the traveling patient

Medical travel ... to infinity and beyond
Keith Pollard
CEO Intuition Communication Ltd ™, UK

Strategies for medical tourism and international patients
Juan Bosco Gimeno
Director Temos Regional Office Spain, Portugal

United Arab Emirates: meeting the needs of the travelling patient
Dr. Shajir Gaffar
CEO, VPS Healthcare Group (Dubai & Northern Emirates)

Is Medical Travel in Asia losing its luster?
Joyce Socao-Alumno
President & Country Manager Aster DM Healthcare, U.A.E.

10:30 - 11:00

Coffee break and exhibition

11:00 - 12:30

Session 6

Angeliki Katsapi

Best practice in medical tourism and international patient management

Germs do not stop at borders: antibiotic resistance and travel
Prof. Dr. Tomas Jelinek
Medical director of Berlin Centre for Travel & Tropical Medicine, Germany
Scientific director of Centre for Travel Medicine, Germany

Foreign patients in Germany's hospital
Marc Schreiner
Lawyer LL.M., Director EU-Policies/International Affairs, DKG e.V.

CLAS: Culturally and linguistically appropriate services in health care
Dr. Mouhanad Hammami
President and CEO, Global Health Consultants Group, USA

Managing cultural differences
Elena Haas
Consultant, Vivantes International Medicine, Germany

12:30 - 13:30

Lunch break and exhibition

13:30 - 15:00

Session 7

Keith Pollard

What makes a great facilitator?

What makes a great facilitator? The hospital perspective
Ralf Krewer
Director International Business, Bangkok Hospital Medical Center, Thailand

Digitalization in medical tourism, how the whole industry can benefit from digitalization - leveraging technology to make a difference and bring the world closer to the patient
Dr. Sophie Chung
CEO & Co-Founder, Junomedical

Oversight and measurements of clinical performance in international healthcare management
Morgan Darwin
CEO, A&K Global Health, United States

15:00 - 15:15

Closing comments

15:15 - 17:00

Coffee break and exhibition

Networking and B2B meetings


Closure of Conference


Optional evening program