Quality in International Patient Care
Execellence in Medical Tourism

Quality in international patient care

The aim of this certification program is to validate and optimize the facility´s medical and non-medical services for international patients at the medical centre but also in the frame of "doctors´ visiting services" in hotels, apartments or homes.

Based on the established Quality Management System the needed and missing services for international patients, but also for insurances and assistance companies are investigated, defined and implemented.

The Temos Quality Criteria are provided to the organization. A self-evaluation questionnaire has to be filled in. The Temos team supports and accompanies the preparation phase until the on-site visit of the Temos assessors. Assessment is done by inspection on-site on the basis of professional judgment and clearly defined and standardized criteria. Further potential for improvement is discussed with the involved staff and management on-site. In a detailed report all recommendations and demands are summarized.

National legislation, laws, different cultures and quality approaches are taken into account for the overall assessment.   


Excellence in Medical Tourism

The aim of this certification program is to validate and optimize the hospital’s medical and non-clinical services for medical tourists including the complete patient care cycle before travelling abroad, within the hospital and for the post-treatment and post-discharge procedures including the follow-up.

Hospitals already experienced in medical tourism and managing the medical and non-clinical services for pre-, on-site and post-treatment by an own department (e.g. by an International Patient Department) or intend to implement such a department are predestined for this certification program.

Based on the established Quality Management System the needed and missing services for international patients, but also for insurances and assistance companies are investigated, defined and implemented.

The Temos Quality Criteria are provided to the organization. A self-evaluation questionnaire has to be filled in. The Temos team supports and accompanies the preparation phase until the on-site visit of the Temos assessors.

Assessment is done by inspection on-site on the basis of professional judgment and clearly defined and standardized criteria. Further potential for improvement is discussed with the involved staff and management on-site. In a detailed report all recommendations and demands are summarized.
National legislation, laws, different cultures and quality approaches are taken into account for the overall assessment.

Certification process

Your benefits

start your application

our certified partners