26 June 2014 - Temos Quality Seal for Athens Medical Center
Athens Medical Center receives Temos Quality award "Excellence in Medical Tourism"
We congratulate Athens Medical Center for its efforts to receive the Temos quality seal “Excellence in Medical Tourism”.
The tertiary care hospital is the third hospital in Greece that passed the Temos quality program “Excellence in Medical Tourism” by giving proof of its high quality in international patient management and respective services. Starting in 2013 with the preparation for the quality program “Quality in International Patient Care” Athens Medical Center sought for further challenges to go forward in their already existing medical tourism services.
A team of Temos experts from Germany and Greece visited Athens Medical Center again to assess and certify especially the International Patient Department and the pre-treatment and post-treatment services such as enquiry process, admission, billing, discharge, after care procedures for international patients, communication skills, patient safety and cultural sensitivity of hospital staff. The assessors also interviewed international patients from different countries.
Last year the main treatment procedures for international patient were: orthopaedics surgery and non-surgical orthopedics treatment, gynecological surgeries, deliveries, oncological cases, internal medicine and surgery.
Temos Workshop on Health Tourism for BEBKA, Bursa/Turkey
In cooperation with Decus Consulting from Istanbul, Temos International held a workshop for BEBKA (Bursa Eskisehir Bilecik Development Agency) in Bursa/Turkey for invited hospitals, other medical service providers and hotels. Under the title “Quality and Success in Health Tourism” Mrs. Angeliki Katsapi, director of Temos Hellas & Temos Aegean, represented Temos International with a main speakership where she analyzed the importance of quality and safety assurance as well as the prospects and success factors in medical tourism market.
As a regional development agency BEBKA’s objective is directing development in the provinces Bursa, Eskisehir and Bilecik by planning regional development, providing technical and financial support, enhancing the coordination and cooperation among the public sector, private sector and non-governmental organizations and supporting projects and activities that offer solutions for regional and thematic problems in the region.
The Deputy Governor of Bursa Union Manager, the Bursa Office Chairman of the Board, a representative of the Ministry of Economy, the President of BUSAT, the Secretary General of BEBKA and other officials participated at the event and joint the more than 100 participants from hospitals, clinics, hotels and other service providers.
22 May 2014 - Zante Medical Care receives Temos quality award
Temos certificate "Quality in International Patient Care" for Zante Medical Center, Greece
Zante Medical Care is located at the Greek island Zakynthos. In 5 exclusive facilities in the most popular areas of Zakynthos Island multi-lingual staff of doctors, nurses and administrative personnel provide first aid and diagnosis services to the local community and tourists.
Zante Medical Care received the Temos quality seal “Quality in International Patient Care” on the primary care level. A team of two experts from Germany and Greece visited the facilities. The two assessors found adequate units, a well managed organization with kind, considerate and experienced staff, a kind hospitality, good facilities, and a trustful level of quality in medical treatment, technical equipment and nursing.
Zante Medical Care is well know on the island and is the trusted and exclusive medical partner onsite for several major insurances and travel assistances.
We congratulate Maltepe Dental Clinic to a successful Temos Certification and for its “Quality in International Dental Care”.
Maltepe Dental Clinic is located at Istanbul’s Asian side, the Maltepe district. This dental policlinic has four chairs and was founded by the practicing doctors Dr. Ilhan and Dr. Gürhan and the manager Mr. Turgut in 2003. In 2010 the clinic moved to the new premises were the assessment by the Temos experts took place.
Two assessors from Germany and Greek found a very ambitious clinic team that prepared itself for dental tourism. Recently, multi-lingual personnel joined the team for facilitating services for international patients and managing the international patient department.
On 355 sqm the team provides treatment in preventive dentistry, periodontics, laser dentistry, endotontia, implantology, prosthodontics, orthodontics and pediatric dentistry. Further, Maltepe Dental Clinic is a specialized center for CEREC, a CAD/CAM method for ceramic reconstruction.
Razavi Hospital, Iran receives “Quality in International Patient Care” certificate
Three Temos assessors from Germany, Greece, and Turkey visited Razavi Hospital in Mashhad for three days. The assessors’ team could confirm compliance with the Temos criteria for all areas. The very well equipped tertiary care hospital is well managed and has been certified according to several quality management system and standards such as EFQM, ISO 9001, ISO 14001, ISO 10015, ISO 50001, OHSAS 18001, ISO 22000, and HACCP. The ambitious hospital was recently also accredited by Accreditation Canada and received different national quality awards.
With its cardiac department Razavi Hospital provides specialized and complicated heart surgeries for the region but also receives patients from other parts of Iran and neighboring countries. As a medical tourism hub within the region, currently, international patients are coming for treatment mainly from Turkmenistan, Iraq and Afghanistan. Appropriate special wards such as NICU, CCU, open heart ICU and surgical ICU are available and cardiac rehabilitation is offered, too. A spacious emergency department is available, a stroke unit is planned and will be offered after the opening of the new building.